Ask This When Selecting a TV Service Provider

Choosing a TV service provider can be a difficult decision — the market is becoming more competitive, but the variety of new different add-ons can really add value to your package. The key is figuring out exactly what is right for your household. It can be tempting to bundle your TV service with your mobile and/or internet provider, but before doing that, check out all the options to make sure it’s the best decision, not just the easiest. Ask yourself the following questions to help you make a decision in picking the right TV service provider.


  1. AskThisWhen on June 22, 2015 at 1:36 pm

    How much is my plan per month?

    Many TV service plans come with a base rate, but the cost increases as you add on other services. Hookup fees and renting a cable box can make the first month’s payment much larger than what you will actually be paying throughout the year. Make sure you know exactly what your monthly fee will be before signing on. Make sure to check out how much optional extras like pay-per-view cost — if you plan on renting movies through your TV frequently, this service can really add up before you know it.

  2. AskThisWhen on June 22, 2015 at 1:36 pm

    What technical support is available?

    Live technical support should be available to you all hours of the day, not just 8am to 5pm. Often checking out reviews online will tell you everything you need to know about your TV service provider’s customer service record. If there are a slew of negative comments about wait times and unhelpful operators, you may want to reevaluate your choice. Recently, Telus launched an ad campaign featuring both negative and positive reviews of its services — a bold move in a world where people are often frustrated by long wait times and poor customer service.

  3. AskThisWhen on June 22, 2015 at 1:38 pm

    Does my TV service provider come with add-ons like Netflix?

    Recently, TV service providers have partnered with streaming television services like CraveTV, Netflix, and Shomi to add value to their TV service packages. Some of these streaming services are partnered with specific providers, and while some (like Netflix and Apple TV) are available to anyone with a TV service provider already set up, and have separate fees. Even though CraveTV and Shomi are newer, they have already picked up a significant number of users. Netflix is still the gold standard, with more brand recognition than all of the other streaming services put together, and is available to anyone with an internet connection.

  4. AskThisWhen on June 22, 2015 at 1:39 pm

    Is the service bundled, or pick-and-pay?

    Many people have been frustrated in the past with their TV service provider forcing them into buying large packages of channels when they really only wanted one or two out of the bunch. If you only watch a handful of channels, it might be in your best interest to look for a TV service that allows you to create your own package with just the channels you want. However, if you live in a household with lots of different tastes, the bundle of channels might still be the best choice for you.

  5. AskThisWhen on June 22, 2015 at 1:39 pm

    Can I bundle my TV with my other services?

    TV service providers have always encouraged their customers to stay with their company by offering deals for bundled TV, internet, home phone, and even mobile services. Often, this discount is a great incentive to stay with the company — provided that you are satisfied with their services so far. If you often find yourself frustrated with their options, or customer service, check out some of the competitors. Often, you can get a discounted rate from another provider simply by telling them that you’re willing to move your business over to their company.